London Police Service 2024 Annual Report

Organizational Wellness and Performance

Workforce and Organizational Development

Two uniformed London Police Service officers on foot patrol in Downtown London

Behind every call answered, every crisis resolved and every community relationship built is a team of professionals committed to public service. At the LPS, we invest in the people who make this work possible through inclusive recruitment, mentorship, rigorous training, and thoughtful organizational leadership.

001

Who We Are: Staffing Snapshot

In 2024, the LPS was made up of 700 sworn officers and 314 civilians, special constables, cadets, and cadet recruits, all working together to serve a growing and diverse city.

Key Staffing Stats

  • 700
    total sworn officers
  • 314
    civilians, Special Constables, Cadets and Cadets Recruits
  • 156
    officers per 100,000 population
  • 122
    new personnel onboarded in 2024

Sworn Officers: 

  • Men: 75%
  • Women: 25%

Civilian, Special Constable, Cadets and Cadets Recruits:

  • Men: 40%
  • Women: 60%

From Executive Leadership to patrol operations and support divisions, our staffing structure reflects both the complexity of modern policing and the teamwork that underpins it.

002

How We Recruit: Outreach and Engagement

Recruiting future officers is about more than filling positions, it’s about building a service that reflects the community it serves. 

In 2024, the LPS focused heavily on outreach, inclusion and mentorship

Outreach and Engagement Statistics

  • 33
    community and recruitment events
  • 240+
    mentorship meetings, with intentional outreach to diverse communities
  • 3,708
    external applications received in 2024

These efforts help ensure that applicants not only learn about the profession, but also feel welcomed, understood and supported from their first point of contact. 

Four members of LPS smile behind a London Police Services booth at a job fair. On the table are stickers, information brochures and other merchandise.
003

How We Grow: Officer Training and Development

Training at the LPS is built on a foundation of professionalism, compassion, and readiness. In 2024, we expanded officer training to respond to the evolving needs of our community, including crisis situations involving mental health calls, community trauma events, and substance use. 

Highlights from 2024 Training Initiatives:

  • COAST scenario-based training: 3-hour sessions simulating mental health crises, de-escalation, and decision-making, delivered in partnership with COAST
  • Substance use response training (part of the Cell Sergeant course)
  • Trauma-informed practices, taught at the Ontario Police College (OPC) and Canadian Police College (CPC)

While challenges remain in balancing high call volumes with available resources, the LPS members completed mandatory training including 4,532 hours of pistol training, 1,710 hours of heavy weapon training, 2,348 hours of Conducted Energy Weapon training, and 2,792 hours of Use of Force training, ensuring they are fully equipped to deliver safe and effective policing.

Specialized Training Completions:

  • 6 officers completed the 5-day Human Trafficking Course at OPC
  • 3 officers completed the 8-day Human Trafficking Course at CPC
  • 15 officers completed the 8-day Intimate Partner Violence Course at OPC

In total, 596 officers completed 96 courses at OPC and 37 officers completed 23 courses at CPC, totaling 68,590 hours of enhanced professional development. This balance of technical skill development and human understanding prepares LPS officers to meet complex challenges with confidence and care.

004

How We Are Structured: Organizational Leadership

The LPS is guided by a well-defined organizational structure that supports service excellence across operations, community engagement, training and performance. 

The 2024 structure includes:

  • Leadership by Chief Thai Truong
  • Three Deputy Chief portfolios:
    • Community Safety and Specialized Investigations
    • Community Trust and Frontline Operations
    • Organizational Wellness and Performance

Each division and branch plays a critical role, from Patrol and Investigative Services to Corporate Communications, Information Technology, Human Resources, and Psychological Services. This framework ensures coordinated leadership, operational efficiency and accountability throughout the service. 

Diagram of London Police Services Organizational Structure with Chief of Police Thai Truong at top, followed by the Multi-Faith Chaplaincy. Beneath these items are the three Deputy Chiefs and the divisions that support them.
London Police Service Organizational Structure
005

Senior Executive

London Police Service Chief of Police Thai Truong

Chief of Police - Thai Truong

Appointed Chief of the LPS in June 2023, Thai Truong brings over 20 years of experience from York Regional Police Service, where he led complex operations and specialized units. He is a nationally recognized expert in drug and human trafficking and is known for his collaborative leadership and strong advocacy for vulnerable communities.

London Police Service Deputy Chief, Community Trust and Frontline Operations Scott Guilford

Deputy Chief, Community Trust and Frontline Operations - Scott Guilford

With over 30 years of service with the LPS, Deputy Chief Scott Guilford has deep front line experience, a collaborative leadership style, and a strong focus on operational excellence. He has served across multiple divisions of the organization, including Emergency Response, Administrative Support, and Patrol Operations, and is dedicated to advancing positive change.

L‍ondon Police Service Deputy Chief, Community Safety and Specialized Investigations Paul Bastien

Deputy Chief, Community Safety and Specialized Investigations - Paul Bastien

Deputy Chief Paul Bastien has been with the LPS since 2001, bringing extensive leadership experience across investigations, professional standards, and human resources. A former RCMP officer, he has also led multi-agency efforts on human trafficking and weapons enforcement. He holds an Honours Bachelor of Arts Degree in Criminology, and a certificate in police leadership from the University of Toronto Rotman School of Management. 

London Police Service Deputy Chief, Organizational Wellness & Performance Treena MacSween

Deputy Chief, Organizational Wellness & Performance - Treena MacSween

Appointed in April 2024, Deputy Chief Treena MacSween has over 26 years of experience and a strong track record in operations, investigations, and leadership. A committed advocate for inclusive workplaces and member wellness, she is passionate about strengthening community partnerships and modernizing the LPS.

006

LPS Volunteers

LPS Auxiliary Unit

The LPS Auxiliary Section is a dedicated group of nearly fifty volunteers who collectively contribute over 7,000 hours each year. Working alongside sworn officers, these community members play a vital role in major events, crime prevention, and searches for missing persons.

London Police Service Auxiliary unit in formal uniforms smiling for group photo in front of provincial and Canadian flags and LPS banner.
London Police Service Auxiliary Unit

London Police Pipes and Drums Band

Formed in 1967 as a centennial project by two London police officers, the London Police Pipes and Drums features volunteer members from all walks of life, including current and retired police personnel. The band dedicates countless volunteer hours each year to rehearsals and community events.

London Police Pipes and Drums Band posing for a group photo in front of a London Police vehicle
London Police Pipes and Drums Band