Calls for Service and Response Time
In 2024, the LPS continued to respond to a growing and complex range of calls from across our city, working to prioritize emergencies, address urgent community needs and improve service for every Londoner. In 2024, for the first time since 2020, call response times have decreased across all three priority levels. After several years of increases, call times began to drop in 2024.
Calls for Service: Responding to Our Community
Throughout 2024, the LPS received 89,776 calls for service. This includes citizen-generated 911 and non 911 calls, member-generated reports of witnessed events in progress, and other member-generated requests for assistance.
These calls represent everything from life-threatening emergencies to non-urgent community concerns. Managing this volume requires careful prioritization, ongoing resource coordination, and a commitment to ensuring help is available when and where it’s needed most.
As call volumes continue to evolve, the LPS remains focused on delivering timely, effective support while improving accessibility and transparency around how calls are handled.
Improving Response Time
In 2024, the LPS achieved meaningful improvements in response times across all priority levels, ensuring emergencies were handled even more quickly, and that urgent and non-urgent calls were addressed more efficiently. For the first time in the past four years, police response times did not increase year over year; instead, they declined.
“When every second matters, we’re committed to responding as quickly and effectively as possible, while working to service all calls with care and professionalism."
Priority 1 calls, emergencies requiring immediate police presence, continued to be our highest focus, with officers arriving even faster than the year before. Improvements in Priority 2 and Priority 3 categories reflect ongoing efforts to balance frontline workloads, enhanced service delivery models, strategic deployment, and various modernization initiatives.
What This Means for Londoners
- Emergencies are prioritized first
- Urgent and non-urgent needs are better managed, improving response times across all incident categories
- Community trust is strengthened through ongoing commitment to transparency and responsiveness
While challenges remain in balancing high call volumes with available resources, the LPS remains committed to improving service delivery every year, ensuring that when you call, we answer.
