London Police Service 2024 Annual Report

Organizational Wellness and Performance

Modernizing Policing

Two London Police officers on bikes patrolling a neighbourhood in Old East Village.

At the LPS, modernization isn’t just about adopting new tools, it’s about using innovation to build trust, improve safety and deliver better service. In 2024, the LPS made major advancements in emergency communication, digital evidence handling and data-driven policing.

001

Next Generation 911: Advanced Emergency Response

In 2024, the LPS became the first Single-tier Municipality Public Safety Answering Point in Ontario to implement Next-Generation 911 (NG911), a major leap forward in public safety communications. 

NG911 introduces transformative features that enhance how we respond to emergencies:

  • Precise, real-time location tracking, accurate down to the square meter — even as a caller moves
  • Infrastructure to support expanded communication options, such as sending text messages, images, and videos during emergencies

These capabilities mean faster, more accurate response when every second counts.

“NG911 gives us the tools to serve the public more effectively, wherever and however they reach us.”
Alex Krygsman, Superintendent
Support Services Division, London Police Service
002

Advancing Digital Evidence

In 2024, the LPS began the phased rollout of its new Digital Evidence Management System (DEMS), laying the foundation for a modern, integrated approach to managing digital evidence. The initial phase focused on implementing the core DEMS platform, which is now operational and supports secure cloud storage, automated retention policies, and audit tracking to ensure the integrity of evidence.

Future phases will expand the system to include additional technologies—such as In-Car Cameras with Automatic License Plate Readers (ALPRs) and Mobile Electronic Notes (eNotes)—which are scheduled for deployment in late 2026 and early 2027.

Once fully implemented, DEMS will support and integrate the following components:

  • Body-Worn Cameras (BWCs)
  • In-Car Cameras with Automatic License Plate Readers (ALPRs)
  • Interview Room Cameras
  • Mobile Electronic Notes (eNotes)

By streamlining the way digital evidence is captured, stored, and accessed, DEMS will enhance investigative integrity, promote officer accountability, and strengthen public trust through greater transparency.

003

Research and Data Utilization Strategy

The LPS Evidence-Based Policing Unit (EBPU) is helping move the organization forward through methodical research to guide decisions and actions.

The EBPU focuses on using research and analytics to assess what works, why it works and how to improve. In 2024, the team led several initiatives that are directly improving service delivery and public safety. 

Key Approaches Include:

  • Use of the Canadian Crime Severity Index to identify and respond to high-harm areas and crime trends
  • Mobile data access for frontline officers, helping guide patrol deployment in real time
  • Offender prioritization strategies to identify and focus on individuals contributing the most harm in the community
  • Internal research initiatives that foster a culture of reflection, continuous improvement, and accountability
“Not all crimes cause equal harm. By focusing on what matters most, we can respond more effectively, reduce re-offending and improve safety for everyone.”
Blair Harvey, Superintendent
Corporate Services Division, London Police Service

This commitment to evidence-based policing reflects the LPS’ belief that community safety is strengthened when actions are guided by insight, not assumption.