2024 Annual Report
From modernizing emergency response to strengthening community partnerships, this report highlights a year of action, progress and commitment to Londoners.
Report Introduction
Land Acknowledgement
We acknowledge that the London Police Service is on the traditional territory of the Anishinaabek, Haudenosaunee, Lūnaapéewak and Attawandaron Nations, on lands connected with many treaties such as the Dish with One Spoon Covenant Wampum.
We also acknowledge our neighboring Indigenous communities: the Chippewas of the Thames, Oneida Nation of the Thames and the Munsee-Delaware Nation who continue to be sovereign Nations and who continue to thrive with their own unique languages, cultures, and ceremonies.
It is our responsibility as a public institution to contribute toward Truth and Reconciliation by working together respectfully with Indigenous communities through learning and rebuilding positive community services.
A Message from the London Police Service Board
We are honoured to present the 2024 Annual Report for the London Police Service.
2024 marked a turning point for the Board, the Service, and the broader landscape of police oversight in Ontario. The Community Safety and Policing Act, 2019 (CSPA), which came into effect on April 1, 2024, ushered in a series of new legislative changes impacting the duties and responsibilities of police boards in terms of accountability to the communities they serve. The CSPA introduced a more transparent oversight framework through clear diversity and inclusion expectations, annual reporting requirements, and the establishment of the Inspectorate General of Policing as an independent authority empowered to monitor and investigate the work of police boards across the province. Acting under the auspices of the new legislation, the Board moved to facilitate significant organizational and transformational change to the LPS, which will continue to be a hallmark of the Board’s focus and attention as we continue to move to modernize the Service.
As the Board reflects on the past year, we are proud to have advanced governance efforts that helped modernize the Service and better address the public safety needs of the City of London. A series of initiatives and milestones at the Board level have redefined how we serve our members and our community:
Historic Investment into the LPS Budget
In March 2024, the Board secured a historic increase to the LPS budget, marking the most significant investment into policing in London’s history after years of chronic underfunding. The increased resources allowed us to hire additional officers, adopt new technologies, and enhance member training, all of which have seen a marked improvement in key policing metrics such as police response times, a decrease in violent crime, and a reduction in London’s crime severity index (CSI).
New Leadership
Hiring Deputy Chief Treena Sween and Board Executive Director Stephanie Johanssen in 2024 was part of the Board’s commitment to cultural change and organizational growth. These hires have strengthened our efforts to establish a more forward-looking approach, supporting organizational change through utilizing and welcoming outside perspectives.
Governance Work
In late 2024, the Board initiated a comprehensive policy review to ensure continued responsive policing services and policies that align with the new legislative standards outlined in the CSPA. The Board also approved a Board Engagement and Modernization Plan as part of a community-centered approach to ensure that all members of the public have clear, accessible, and simplified public access to Board information, meetings, and decision-making processes.
The Board acknowledges the collaborative effort required to achieve this degree of transformation. The Board would like to thank each sworn and civilian member for their commitment to this organization and for implementing our 2024 -2027 Strategic Direction, which prioritizes Our People, Our Community, and Our Work.
We look forward to continuing our work together and building on this momentum for positive change.
A Message from the Chief
Innovation
The London Police Service made significant growth, notable accomplishments, and tangible progress, achieved through the support of our Police Service Board, the strength of our community partnerships, and most importantly, the dedication and hard work of our members.
Our sworn officers and civilian police professionals have embraced innovation and compassion in equal measures. With the implementation of Next-Generation 911 and the expansion of our Digital Evidence Management System, we continue to modernize our approach to emergency response and information management, always placing the safety and well-being of Londoners at the forefront of everything we do.
Strengthening Community Safety Through Adequate Staffing
A basis of our commitment to community safety is increasing our officer complement. For far too long, our Service has operated as one of the most understaffed police organizations in Ontario. Last year, we made significant strides by hiring 69 new officers, 35 of which were for increased growth positions, further advancing our multi-year plan toward achieving proper staffing levels. As a direct result, and for the first time in four years, we witnessed improvements in police response times across all categories, demonstrating our continued dedication to enhancing public safety and providing timely support when our community needs us most.
Transforming Culture, Building Trust
Our ongoing culture transformation remains a priority. Leadership at all levels emphasizes inclusion, diversity, and community trust as essential elements of effective policing. By focusing on meaningful community engagement, we ensure that our strategies resonate with the diverse communities we proudly serve. Our approach is not just about keeping citizens safe, it is about making sure they feel safe, heard, and respected.
Supporting Our Members, Reflecting Our Community
Through expanded outreach, mentorship programs, and trauma-informed training, we continue to build a police service that genuinely reflects the resilience, diversity, and strength of our community. Our new service delivery model, launched last year, focuses our efforts precisely on where they can make the greatest difference - reducing harm, supporting victims, and fostering safer neighborhoods through intelligent, data-driven strategies. Our results speak clearly: fatal motor vehicle collisions were reduced by 45%, and gun violence saw a remarkable 48% decline compared to 2023. These achievements represent real lives saved, fewer tragedies, and safer streets for all Londoners.
A Personal Commitment to Service and Trust
On a personal note, as someone who arrived in Canada as a child-refugee, I deeply understand the profound impact of feeling welcomed, protected, and supported. This experience shapes my belief that at its very core, policing is an act of service defined by humility, empathy, and trust.
I am immensely proud of our members, whose commitment and integrity continue to build and maintain the trust of our community every day. To our Police Service Board, our Deputy Chiefs, and our Senior Leadership Team, thank you for your confidence, dedication, and partnership. To our dedicated members, know how deeply your efforts are appreciated and valued. And to our community, thank you for your ongoing support as we continue to evolve into an even more compassionate, responsive, and effective police service.
Together, I am confident we will make London safer and stronger each year.
Sincerely,
By the Numbers
13.7%
Drop in London’s Crime Severity Index
A meaningful drop in crime severity index reflects our focus on crime prevention, community partnership, and law enforcement across London. While most jurisdictions increased in crime severity index, London had the largest reduction in Ontario and across Canada.
228,150
9-1-1 calls Answered
In 2024, we received 228,150 9-1-1 calls, or approximately 650 calls per day. Police resources were required for 54,434 of these, translating to an average of 149 incidents daily.
#1
First single-Tier police service in Ontario to launch Next-Generation 911
With real-time location tracking and multimedia emergency communication, the LPS is leading the way with smarter, faster, more accessible public safety technology.
Community Safety And Specialized Investigations
Every day, our work is grounded in responding to calls for service. Through evidence-based policing, stronger partnerships and specialized investigations, LPS is reducing crime, assisting victims of crime and building safer neighbourhoods across London.
Community Trust and Frontline Operations
Trust is built through presence, action and listening. From expanding foot patrols to enhancing emergency response, the LPS is strengthening relationships, improving accessibility, and working alongside the community to keep London safe and connected.
Organizational Wellness and Performance
A strong service starts with strong people. The LPS is investing in recruitment, training, diversity and modernization, ensuring our members have the tools, support and leadership needed to serve the community with excellence and compassion.
